Shipping & Returns

Returns Policy

Threads of Hope Thrift Store does not process nor provide returns for items sold from the online store.

If you feel the product was sent to you as incorrect, damaged, or not as described, please Contact Us with your order number and details about the product in question and we will get back to you as soon as we are able.


We can ship to virtually any address in the continental united states. Note that there are restrictions on some products. All orders will be processed for shipping within three (3) business days.

When you place an order, shipping and delivery dates will be automatically provided for you via email based on the item specifications, your delivery address, and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates and availability for shipment tracking may vary.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page.

Threads of Hope Thrift Store is a 501(c)(3) non-profit organization founded in 2009, and exists to provide resources to Cumberland Children's Center House of Hope in Crossville, Tennessee. Our sole purpose here at Threads is to be the best thrift store we can possibly be for House of Hope and our surrounding community. Our team is comprised of several employees and many, many wonderful volunteers who receive and process in kind donations either to be sold in our store or given away to families in need. All proceeds directly benefit the House of Hope.


Whether you donate directly to House of Hope or shop at Threads of Hope Thrift Store you are providing goods and services to children and families right here in Cumberland County, Tennessee.